Service & Technical Manager

About the role

This is a hands-on leadership role responsible for driving safe, profitable and high-quality service delivery, managing our Field Service team, and ensuring strong customer outcomes across workshop, conveyor services, repairs, rebuilds and refurbishment activities.

The role is supported by a Regional Manager and Parts Supervisor, with full ownership of service planning, resourcing and execution within the Service & Technical function.

Reporting to the Regional Manager, you will be accountable for the end-to-end performance of the Service & Technical department, including operational delivery, financial performance, people leadership and safety.

Responsibilities

• Lead and manage all workshop, field and site-based service operations
  
• Plan, schedule and resource all service and technical activities
  
• Manage and support the Field Service team to deliver high-quality customer outcomes
  
• Ensure all work is completed safely, on time and to OEM and quality standards
  
• Oversee repairs, rebuilds and refurbishment of equipment
  
• Coordinate field service, workshop and production activities
  
• Manage facilities, plant, fleet and company assets at the Goodna site
  
• Prepare quotations and estimates in line with labour and market conditions
  
• Control department budgets, invoicing and work in progress
  
• Monitor service performance and implement continuous improvement initiatives
  
• Lead, develop and performance-manage service personnel
  
• Champion health, safety and environmental compliance across the department
  

Requirements

• Relevant Trade or Engineering qualification (Mechanical, Fabrication or Electrical)
• Minimum 5 years’ experience in workshop or service management
• Experience managing Field Service teams (highly desirable)
• Current Australian Driver’s Licence
  

About you

• Strong people leadership and team development capability
• Excellent customer communication and problem-solving skills
• Ability to plan, prioritise and manage multiple work streams
• Strong financial awareness and cost control discipline
• High attention to detail and commitment to quality
• Intermediate computer skills (MS Office Suite, Pronto or similar)
  

What we offer you

• A competitive salary, with guaranteed annual bonuses.
  
• 24-month Fixed Loyalty Program.
  
• Sponsorship and assistance for visa can be provided, if required.
  
• Employee Referral Program – An opportunity to earn money for every successful referral that you make to the business.
  
• Support for ongoing learning and development including access to training programs, workshops, and conferences to enhance skills and knowledge.
  
• A positive and inclusive company culture that values diversity, fosters teamwork, and promotes a supportive work environment.
  

About Us

Mineral Processing Solutions (MPS) is a 100% owned subsidiary of the Australian owned and operated OPS Group. OPS Group have been providing a professional equipment supply and back up service to the mining, quarrying, screening, crushing, blockmaking, construction and earthmoving industries since 1989.

MPS are the exclusive national dealers for many leading OEM brands, offering industry renowned capital equipment solutions. This is fully supported with 24/7 maintenance and spare parts back-up from our aftermarket support facilities located in Adelaide, Brisbane, Darwin, Melbourne, Newcastle and Perth.